At Achill Management we are passionate about the benefits of collaboration and joint working. So we know the value of developing effective partnerships with individuals and organisations who know things we do not – and who can offer extra skills and expertise to complement our talent pool. That is why we have a network of associates and partners who work regularly with the core team on projects. Here are just some of the talented individuals that we are proud to call Achill Associates.
Programme management specialist
Mark is a Programme Manager with over 20 years’ experience of delivering complex change programmes, including new Product Launches, Business Improvement initiatives and Customer Experience performance uplift. He is an advocate of Agile working, and was instrumental in changing the product development processes in BT to embrace Agile, designing and implementing a new Operating Models across the organisation.
Mark is a Chartered Engineer and began his career designing infrastructure upgrades for the BT network. He also has extensive commercial experience as a Product Manager, responsible for the profit and loss of a number of significant products during his time at British Telecommunications, as well as the full life-cycle of product development, from requirements capture through to launch and post implementation review.
More recently Mark has focussed on improving customer experience using a wide range of techniques, including process re-engineering, end-to-end process assurance and the design and implementation of KPIs which give real insight into how customers really feel about the service they are receiving. He led the project to assure the end-to end processes for BT Infinity (BT’s fibre broadband service) prior to launch and also successfully managed the migration of 10,000 Advanced Services customers to a new Intelligent Network platform.
Mark now works as an independent consultant delivering change programmes using the Agile principles he champions.
Health and public sector lead consultant
Julie brings 15 years’ management experience in the public, private and not-for-profit sectors, having held a range of senior commissioning, strategy and programme management roles. Julie is a Cambridge History graduate who began her career as a graduate trainee and internal consultant at Sony Business Europe. She then developed a varied career within the NHS in Kent, Surrey and Sussex, working across primary, community and acute care. As Assistant Director of Strategic Quality at NHS West Kent, Julie was responsible for the £125m commissioning portfolio for people with long-term conditions and for quality improvement within all commissioned services. She also has experience of commissioning from the not-for-profit sector and is passionate about enabling the third sector to effectively deliver public services.
Julie now works independently as a management consultant, executive coach and trainer. Her particular areas of interest include strategy development, leadership, change management and organisational development. Julie is also a Trustee of Carers First in Kent and Medway (one of the country’s largest carers’ organisations) and a Visiting Lecturer on postgraduate programmes in public service management at the University of Brighton, from which she holds an MBA.
Angela started her career as a solicitor specialising in Project Finance and Banking law following degrees from Cambridge University and Law School. She spent her first five years at a City law firm, then a short period working in Manchester and two years with HM Treasury’s Private Finance Panel. In 1997 she joined global law firm DLA Piper’s Project Finance practice and in 2000 she was instrumental in developing the firm’s EMEA region Banking and Finance team, based in Amsterdam. Returning to the UK in 2008, she is a founder Director of Birling Associates, advising organisations on governance, organisational structure and finance, focussing on third sector and social enterprise. Much of her recent work has been helping such organisations respond to grant funding cuts and change in local authority commissioning techniques.
She sits on the board and is company secretary of the Big Society Co-operative an innovative social enterprise which supports collaborative working between private, public and civil society organisations through innovative use of technology and best practice.
Angela grew up on a farm in Northumberland. She returned to Northumberland in 2008, and has served the community as a non-executive Director of Homes For Northumberland, as a Magistrate on the Mid and South East Northumberland bench and as a member of Newcastle University’s Audit Committee and Court.
Senior Consultant and Resilience Lead
Carole is Visiting Professor in Business Coaching at Ulster University and an accredited executive and career coach with over 30 years experience. Her experience in working with resilience issues comes out of her coaching practice and has informed her doctoral studies on resilience. She has worked for an international management consultancy, been employed as a researcher within a management school and for the last 17 years has worked with leaders and identified talent across the public, private and not for profit sectors. Her clients include global charities, central government departments, Higher Education and pharmaceutical companies. She is the author of a number of books on topics related to management, coaching and careers. Her work on resilience has resulted in a toolkit published by the Chartered Institute for Personnel and Development. She is currently writing a handbook on resilience coaching for a major UK publisher.
Becky Robinson Hugill
Senior Consultant and HR Lead
Becky graduated in psychology and organisational behaviour from Nottingham University and started her working life at Shell. She spent 10 years in HR moving from roles in Corporate HR Policy to providing human resources support to tanker drivers and a small coastal fleet. Following a short career break she took on a role as HR manager for a technology company before becoming an independent consultant.
Her experience includes work with a start up social-care agency, the Learning and Skills Council, the NHS and a range of not for profits and charities. Her expertise covers all areas of HR, TUPE, policies, staff audits and training and she specializes in organisational change, restructure and development.
As well as being very active in community projects Becky is the founder and trustee of a new charity working to provide support for individuals who have lost limbs in accidents or through conflict.