Case Studies

Our Approach to Stakeholder Engagement

Stakeholder engagement is critical to the long term success of any organisation. Whether this involves funders, partners or service users, from government to small voluntary groups, you need to know who your stakeholders are, what they think of you, and how you can help fulfil their needs.

We have a lot of experience in identifying and managing stakeholders, and in working with them in a way, which quickly identifies their needs and expectations, to deliver high quality feedback and results for you.

We can undertake stand-alone stakeholder surveys and stakeholder management projects, but we also use our stakeholder expertise to add real value to project assessments, organisational evaluations and strategic business planning.

Every piece of work we do is therefore tailored to your needs and developed using our knowledge and understanding of your organisation and the wider field it operates in.

Stakeholder Surveys

These can take a variety of forms including paper and e-mail questionnaires, focus groups and structured one-to-one interviews both face-to-face and by telephone. Surveys can be in quantitative or narrative in style, although we often find it helpful to clients to blend the two approaches, to provide both quantitative feedback with qualitative insight.

It is essential to devise the right sort of questions to ensure that responses are incisive and relevant, at the same time ensuring that the overall messages are coherent and, above all, helpful to you.

At the same time, we recognise the importance of your stakeholders to you, and the handling ofthose relationships with a sensitive and intelligent approach, thus helping to enhance and develop those links.

Stakeholder Management

Good stakeholder management is key to any effective organisation. We can help you map your existing stakeholders, identify potential new contacts, and suggest ways in which you can make better use of existing links. This might include: indentifying potential new sources of funding; strengthening existing relationships; helping you work better with the statutory or voluntary sector; or investigating new business opportunities or delivery partners. We will always start from an understanding of your organisation and its aims and objectives to ensure the work delivers what you need.

Project Assessments and Organisational Audits

Good stakeholder feedback is essential to any assessment or evaluation. Our expertise is in blending stakeholder feedback with other elements of the work in a seamless way, based on a thorough understanding of your organisation and the market in which it operates. Our strong analytical capability enables us to make the links between stakeholder expectations and needs, and your aims, objectives and service delivery.

Case Study - Supporting Service Development

Monday, December 20th, 2010

A small local children’s charity was looking to develop its site to provide new buildings and services in a very deprived area in South East England. A development study was commissioned to evaluate the demand for services and the feasibility of taking them forward.
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Case Study - Stakeholder Engagement in Business Planning

Monday, December 20th, 2010

A major charitable Foundation required two surveys to help develop a new business plan: the first was to understand how it was perceived by its clients, and the second aimed to help its trustees to develop a new Vision and set of values to underpin the new plan. Both surveys used structured, confidential one-to-one interviews.
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Case Study - Stakeholder Engagement to Support Organisational Development

Monday, December 20th, 2010

This study was for a second-tier capacity building organisation which, after a period of expansion, needed to develop a forward-looking business plan which also identified priorities for new activity and funding opportunities.
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Why do we need Strategic Business Plans?

Strategic Business Plans are essential these days in order to demonstrate to funders and other stakeholders that your organisation has:

  • Engaged in an internal process to examine your position and determined your plans for the future
  • A clear vision and grasp of the issues you face and your operating environment
  • Created a feasible and manageable road map for all staff and Trustees to follow

Charities face challenging times and the surviving and successful organisations will be those which move forward positively and with imagination, building on their strengths and seeking out successful partnerships with others where goals and objectives are shared.

Any successful planning process will incorporate and connect an organisation’s values, vision and mission statements to its strategic aims and operational outcomes. We believe that the best plans are ones where the guiding concepts are ‘inquire’, ‘imagine’, ‘innovate’, and ‘inspire’.

Your business plan not only outlines your strategy, but highlights how you intend to implement it and what resources you need. A robust business plan needs to demonstrate your capacity to translate social goals, aspirations and good intentions into effective and efficient delivery of services for beneficiaries and be able to measure the impact of those services in the short medium and longer term.

Strategic Business Plans need not be long and complicated: they should be dynamic, continuous and living!

Case Study - Why do we need Strategic Business Plans?

Monday, December 20th, 2010

Strategic Business Plans are essential these days in order to demonstrate to funders and other stakeholders that your organisation has:

  • Engaged in an internal process to examine your position and determined your plans for the future
  • A clear vision and grasp of the issues you face and your operating environment
  • Created a feasible and manageable road map for all staff and Trustees to follow

Charities face challenging times and the surviving and successful organisations will be those which move forward positively and with imagination, building on their strengths and seeking out successful partnerships with others where goals and objectives are shared.

Any successful planning process will incorporate and connect an organisation’s values, vision and mission statements to its strategic aims and operational outcomes. We believe that the best plans are ones where the guiding concepts are ‘inquire’, ‘imagine’, ‘innovate’, and ‘inspire’.

Your business plan not only outlines your strategy, but highlights how you intend to implement it and what resources you need. A robust business plan needs to demonstrate your capacity to translate social goals, aspirations and good intentions into effective and efficient delivery of services for beneficiaries and be able to measure the impact of those services in the short medium and longer term.

Strategic Business Plans need not be long and complicated: they should be dynamic, continuous and living!

Read More Case Studies

Things I hate about Finance

This could almost be a mantra from many of the charities we work with.

Much of this attitude stems from the fact that charities give a higher priority to delivering the work they were set up to do than to managing the funds they have had to raise to enable them to do that work.

In these increasingly difficult times for charities it is paramount that they manage and are seen to manage money effectively and efficiently.

The ability to record faithfully all financial transactions, whether for income raised or for funds spent, is important for number of reasons:

  • The charity itself fully understands its own financial position and can pinpoint weaknesses and future possible difficulties
  • The charity can inform its public (beneficiaries and donors alike ) how it spends their donations and how it gives good value for money
  • The charity satisfies its accounting requirements to the Charity Commission, Companies House ( if limited by guarantee) and the tax authorities e.g. for VAT and GiftAid

We have noticed how many charities do not invest in an appropriate accounting/bookkeeping system. We have also discovered that many do not invest in skilled personnel to operate the systems often leaving it anyone who has spare time, rather than an appropriately skilled person. This is a risky approach.

Most funders we know now demand transparent and timely financial reports as an integral part of the evidence that the charity is fit for purpose.

Of equal concern is the lack of skills at board level. Frequently trustee boards do not have a Treasurer with a finance background, or someone who is not only fully conversant with Charity Accounting requirements (SORPS 2005 etc) but also is prepared to ensure that checks and balances are in place and implemented. This has often proven to cause major problems and conflicts within the charity.

Achill Management now provides a bespoke service that can help to eliminate such risks.

  • We can conduct a financial review looking at policies, practices and processes. Based on our findings we can provide suggestions for change
  • We can research, test and assist in the process of installing an appropriate accounting software package if none exists or the present system is failing.
  • Since most charities now raise their funds from a variety of sources, their ability to differentiate how these funds are allocated to the various projects and how they are actually spent is essential.
  • Achill Management can review current arrangements to help the charity avoid the risk of “ robbing Peter to pay Paul” –or leaving it to the auditor or independent examiner to sort out at the year -end accounts stage. This is often too late and the damage to reputation will be difficult to repair.
  • We can also assist charities to ensure that they try and fully recover the real costs of a project when they make funding submissions to potential donors. Clear presentation of budgets will help a donor in making a positive funding decision.

Case Study - Things I hate about Finance

Monday, December 20th, 2010

This could almost be a mantra from many of the charities we work with.

Much of this attitude stems from the fact that charities give a higher priority to delivering the work they were set up to do than to managing the funds they have had to raise to enable them to do that work.

In these increasingly difficult times for charities it is paramount that they manage and are seen to manage money effectively and efficiently.

The ability to record faithfully all financial transactions, whether for income raised or for funds spent, is important for number of reasons:

  • The charity itself fully understands its own financial position and can pinpoint weaknesses and future possible difficulties
  • The charity can inform its public (beneficiaries and donors alike ) how it spends their donations and how it gives good value for money
  • The charity satisfies its accounting requirements to the Charity Commission, Companies House ( if limited by guarantee) and the tax authorities e.g. for VAT and GiftAid

We have noticed how many charities do not invest in an appropriate accounting/bookkeeping system. We have also discovered that many do not invest in skilled personnel to operate the systems often leaving it anyone who has spare time, rather than an appropriately skilled person. This is a risky approach.

Most funders we know now demand transparent and timely financial reports as an integral part of the evidence that the charity is fit for purpose.

Of equal concern is the lack of skills at board level. Frequently trustee boards do not have a Treasurer with a finance background, or someone who is not only fully conversant with Charity Accounting requirements (SORPS 2005 etc) but also is prepared to ensure that checks and balances are in place and implemented. This has often proven to cause major problems and conflicts within the charity.

Achill Management now provides a bespoke service that can help to eliminate such risks.

  • We can conduct a financial review looking at policies, practices and processes. Based on our findings we can provide suggestions for change
  • We can research, test and assist in the process of installing an appropriate accounting software package if none exists or the present system is failing.
  • Since most charities now raise their funds from a variety of sources, their ability to differentiate how these funds are allocated to the various projects and how they are actually spent is essential.
  • Achill Management can review current arrangements to help the charity avoid the risk of “ robbing Peter to pay Paul” –or leaving it to the auditor or independent examiner to sort out at the year -end accounts stage. This is often too late and the damage to reputation will be difficult to repair.
  • We can also assist charities to ensure that they try and fully recover the real costs of a project when they make funding submissions to potential donors. Clear presentation of budgets will help a donor in making a positive funding decision.

Read More Case Studies